Refund policy
Effective Date: April 17th, 2026
Company: Grip Essentials
Product: Grip-E Spray
At Grip Essentials, we want you to love your grip spray and feel confident on the court or training surface. If you're not completely satisfied, we're happy to help with a return or refund under the conditions below.
Eligibility for Returns
You may return your grip spray bottle for a refund or exchange if all of the following are met:
• The request is made within 30 days of receiving the product (based on delivery confirmation).
• The bottle is at least 3/4 full (approximately 75-80 ml remaining or more).
• The product is undamaged, including the bottle, cap, spray mechanism, and label. Minor label damage may be accepted only if you provide clear proof (e.g., unboxing photos or video) that the bottle arrived from us in that condition.
• The item is in its original packaging with any included materials.
Note on opened/used products: Because this is a liquid grip spray intended for athletic use, we generally cannot accept returns on bottles that have been significantly used, tampered with, or emptied below the 3/4 full threshold. This helps maintain product integrity and hygiene standards for all customers. If the spray doesn't perform as expected due to a manufacturing defect, please contact us—we'll handle those cases separately (see "Defective Items" below).
How to Initiate a Return
1. Contact our customer support team at grip.essentials1@gmail.com within the 30-day window. Provide your order number, reason for return, and any relevant photos (especially for label or packaging issues).
2. Once approved, we'll issue a return authorization (RA) number and instructions.
3. Ship the item back to: 6187 Hickory Dr, Lisle, IL, 60532. You are responsible for return shipping costs and ensuring the package is properly packed to avoid damage in transit.
4. Include a copy of your original order confirmation or packing slip, along with the RA number.
We recommend using a trackable shipping method for your protection.
Refunds
• Once we receive and inspect your return, we'll process a refund to your original payment method.
• Refunds typically process within 5-10 business days after inspection (excluding weekends and holidays).
• We'll refund the cost of the product itself. Original shipping fees are non-refundable.
• Return shipping costs are not refunded unless the item is defective or we made an error in fulfillment.
• If a restocking fee applies in rare cases (e.g., for abuse of the policy), we'll notify you in advance.
Exchanges may be available for the same product or another item of equal or lesser value (any price difference will be refunded or charged accordingly).
Defective or Damaged Items
If your grip spray arrives damaged, defective, or doesn't perform due to a manufacturing issue (not normal use), contact us immediately with photos and your order details. We'll arrange a replacement or full refund (including original shipping) at no cost to you, even outside the standard conditions where possible. This does not apply to normal wear from use.
Non-Returnable Items
• Any grip spray bottle that is less than 3/4 full, damaged without proof of arrival condition, or returned after 30 days.
• Products purchased from third-party resellers (this policy applies only to purchases made directly from Grip Essentials).
Important Notes
• All returns are subject to final inspection and approval by our team.
• We reserve the right to deny returns that do not meet the eligibility criteria or appear to involve abuse of the policy.
• This policy is subject to change without notice and applies to orders placed on or after the effective date.
If you have any questions about this policy or need help with a return, please reach out to our support team—we're here to help you get the most out of your grip spray!
Thank you for choosing Grip Essentials.